It's about the people!
What if I want to rent items from multiple locations?
Besides checking out the locations which have more gear, you may also email us at firstname.lastname@example.org or get in touch via WhatsApp (81680897). We will try our best to courier the items to one location (may incur additional cost and depending on availability and kind of gear). Alternatively, you may also choose to pick the items up and meet more of us along the way :)
How does the student discount work?
As we aim to support students in their productions or school projects, we have a permanent 10% discount on the first day rental rate. Simply sign up for an account as a student to enjoy this discount when you make inquiries of at least $25 and 2 days in advance. The student discount also partially stacks with multi-day or multi-item discounts.
Does J Rental Centre charge a deposit?
For the vast majority of rentals, a deposit would not be required.however, depending on the value of the item or set of items that you may require, a cash deposit of $200 may be required. This deposit is fully refundable upon the return of the rented equipment in good, working condition.
The equipment I have rented is faulty- what can I do?
Doing a physical and functional check of all equipment rented is a key part of the rental process and you should not feel obligated to collect any item that you have not checked and are thoroughly satisfied with. We encourage renters to allocate time for this process but understand that things may be missed out at times. If you have signed the rental agreement and arrived on set to realise any piece of kit isn’t functioning as it should or is missing a part, please inform the owner immediately so that he/she can verify or assist you. Our admin’s will also step in to help look for alternatives or other solutions that may be available such as renting equipment from the nearest location.
What happens if I misplaced or damaged a piece of equipment that I rented?
Damaged or missing equipment is never a pleasant situation, but as stated in our Terms of Service, you would be required to bear the full cost of repairing or replacing the equipment, its accessories and any cost associated with the piece of equipment being out of service (such as rental forgone or cost borne by owners to rent the same/similar piece of equipment for his/her usage).
If you require urgent assistance on set, do not hesitate to contact us and our admin’s will try to assist by looking for available solutions to ensure the continuation of your shoot.
Can I pay upon return of the equipment?
Full payment of all fees will be required upon collection of the gears unless otherwise agreed upon by owners and renters in writing. All outstanding fees (such as late penalty fees, damage deposits and extension fees) should be paid immediately upon the return of gears.
Do you guys do delivery?
Collection of equipment would be typically at the listed location(s) unless otherwise agreed by mutual consent between owner and renter. Our courier team may be able to dispatch some items but cost and availability would depend on the timing, date and location that you may have requested. To request for courier/delivery services for equipment rentals, you may email us at email@example.com or whatsapp 81680897.
If I rented the camera to someone but he/she did not return on the stipulated date (if he/she is late) and I have an important job (with high pay) the following day, who is liable for my opportunity cost? How will I be compensated?
Do contact us immediately and we will strive to provide you the necessary temporary equipment at no cost for your next shoot. We would need details of the requirements of the job to provide the best possible solution.
If my items are damaged, what should I do to request compensation?
Inform JRC and take note of the extent of damage or loss on the invoice. Do collect a $200* deposit from the renter and send the item for a repair quotation. Share the quote with the renter and decide whether repair or replacement is more feasible for the renter.
*For high value items, e.g. Professional Camcorders, inform us on the deposit amount collected.
What if I realise the damage only much later, say about a week later? I am still entitled to compensation, right?
You are not entitled to compensation. As such we highly encourage owners and renters to check on the condition of the equipment during both collection and return.
What if I had already agreed to rent the gears but coincidentally it was damaged before the transaction will take place, will I be penalized?
If item is damaged, do inform JRC immediately so that we can provide an alternative for the renter. Do not proceed with renting out your damaged equipment.
What if I suddenly need to use my gear or am unable to proceed with a confirmed booking?
We strongly discourage Owners cancelling the booking as you have given commitment that your gears are available for rent. Do let our admin know and we will do our best to find a solution.
Is there any minimum requirement for my gears to be rented out?
There is no minimum requirement, however, we would look at the completeness of your kit upon submission and let you know if we are able to list your gear on J Rental Centre.
What photos should I post?
We recommend posting official products photos with a white background and no watermarks that can be easily found online. Keep the 500x500 pixels image to below 50kb.
How should I price my listings?
We suggest setting prices competitive to similar rentals on other rental platforms in Singapore. Generally, this will be around 2-5% of the replacement value of the item. We will inform of any changes in price due to market demand as part of our regular price review. Feel free to email us firstname.lastname@example.org for further discussion.
I have a lot of gear in my kit, should I list each item separately or altogether?
Do let us know about your suggested kit and we will review.
For smaller extra accessories (e.g batteries, dual charger, grip) simply add them as add-ons to your existing item.
I’m busy at the moment, can you list my gear for me?
Absolutely! If you send us a list of your gear, pictures of it, and what you’d like to charge, we’ll take care of the listing for you.
Will my gear be insured on JRC?
We are still in talks with insurance providers to provide the best coverage and cost.
It's about the people!